Refund & Cancellation Policy

Effective Date: September 7, 2026

Thank you for shopping at shop.memanohar.com. We aim to provide you with quality products and a smooth shopping experience. Please read this Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

If the cancellation is accepted before shipment, the eligible amount will be refunded to the original payment method or through the applicable refund process.

2. Return & Replacement

Returns or replacements are accepted only for products that are eligible under the return/replacement conditions specified on the respective product page.

A return or replacement may be considered in cases such as:

The customer must contact us within the applicable return/replacement period mentioned on the product page or order details.

Products must be returned in unused and original condition, along with all original packaging, labels, tags, accessories, and other items supplied with the product.

Original tags must remain intact and attached to the product for the return or replacement to be eligible.

Products that have been used, washed, altered, damaged after delivery, or returned without the original tags or packaging may not be accepted.

3. Products Not Eligible for Return or Replacement

Certain products may be marked as non-returnable or non-replaceable on their product page.

If a product is specifically identified as non-returnable/non-replaceable, returns or replacements will generally not be accepted except where required by applicable law or where the product was incorrectly supplied or arrived damaged/defective.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue.

Customers are advised to inspect the package and product carefully upon delivery and retain the original packaging until the order has been fully verified.

If the issue is verified and approved, we may provide a replacement, return, refund, or another appropriate resolution, depending on product availability and the circumstances.

5. Refunds

Once a return is received and inspected, we will determine whether the product qualifies for a refund.

If the refund is approved, the applicable refund amount will be processed to the original payment method or through the applicable payment/refund mechanism.

The time taken for the amount to appear in your account may vary depending on the payment method, bank, card issuer, or payment service provider.

Shipping or other charges may not be refundable where applicable, subject to the nature of the issue and applicable law.

6. Refund for Cancelled Orders

If an eligible order is successfully cancelled before processing or shipment, the eligible amount will be refunded.

If an order has already been shipped, the cancellation request may be treated as a return request, subject to the applicable return conditions.

7. Failed, Refused, or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply for re-shipment where applicable.

Refund eligibility for undelivered or returned-to-origin orders will be determined based on the circumstances of the shipment and applicable law.

8. Exchange / Replacement Availability

Replacement or exchange is subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.

9. Return Shipping

Where a return or replacement is approved because the wrong, damaged, or defective product was supplied, we will determine the applicable return-shipping arrangement.

For returns arising from reasons such as change of mind, incorrect selection, or other customer-related reasons, return shipping charges may apply or the return may not be available, depending on the product’s return conditions.

10. Product Appearance

Product images displayed on shop.memanohar.com are provided for representation purposes. Actual product appearance, including colour, texture, finish, or minor details, may vary due to lighting conditions, photography, display settings, manufacturing variations, or other factors.

Such minor variations alone may not qualify a product for return, replacement, or refund.

11. How to Request a Return, Replacement, Refund, or Cancellation

To request a cancellation, return, replacement, or refund, please contact us through the contact details provided on shop.memanohar.com.

Please include:

We will review the request and communicate the applicable resolution.

12. Inspection and Approval

All return, replacement, and refund requests are subject to verification.

Submitting a request does not automatically guarantee approval. The product must satisfy the applicable eligibility conditions, including its condition, original packaging, tags, and other requirements.

13. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with the revised effective date.

14. Contact Us

For questions or requests relating to cancellations, returns, replacements, or refunds, please contact us through the contact information available on:

shop.memanohar.com

By placing an order on shop.memanohar.com, you acknowledge that you have read and understood this Refund & Cancellation Policy.