SHIPPING & DELIVERY POLICY
Shipping & Delivery Policy
Last Updated: September 7, 2026
Welcome to shop.memanohar.com. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, and delivered.
By placing an order with us, you agree to the terms mentioned below.
1. Order Processing
Orders are processed after successful confirmation of payment or order placement, as applicable.
Orders are generally dispatched within 1–3 business days after order confirmation.
Orders placed on Sundays, public holidays, or during periods of high order volume may require additional processing time.
Once your order has been dispatched, you may receive shipping or tracking details through the contact information provided during checkout.
2. Delivery Time
Delivery time depends on the delivery location, courier availability, weather conditions, and other circumstances beyond our control.
Generally, orders within India may be delivered within approximately 3–10 business days after dispatch.
Remote and non-serviceable areas may require additional time.
The delivery timelines mentioned above are estimates and are not guaranteed. Delays caused by courier partners, natural events, strikes, public holidays, incorrect address information, or other circumstances beyond our reasonable control may occur.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping on selected products, orders, or promotional campaigns.
Any applicable shipping offer or free-shipping eligibility will be clearly mentioned on the website or during checkout.
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/Flat/Building number
Street/Locality
City/Town
State
PIN code
Valid mobile number
We are not responsible for delays, failed deliveries, additional charges, or return-to-origin shipments resulting from an incorrect, incomplete, or inaccurate shipping address or contact information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has been dispatched.
5. Order Tracking
Where tracking is available, the tracking information will be shared with the customer through the contact details provided at the time of ordering.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before marking an order as undelivered.
Customers are requested to remain available at the provided delivery address and ensure that the registered mobile number is reachable.
If an order is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to receive the shipment, additional shipping charges may apply if the order needs to be re-shipped.
7. Delayed or Stuck Shipments
If your order appears to be delayed or the tracking information has not been updated for an extended period, please contact us with your order details.
We will coordinate with the courier partner and provide assistance wherever reasonably possible.
However, delivery delays caused by the courier partner or circumstances beyond our control do not automatically qualify for cancellation, refund, or compensation.
8. Damaged Package at Delivery
Customers are advised to inspect the outer package at the time of delivery.
If the package appears visibly damaged, opened, tampered with, or otherwise compromised, please:
Take photographs or videos of the package before opening it.
Record an unboxing video where reasonably possible.
Contact us as soon as possible with your order details and supporting photographs/videos.
Any claim relating to damage, shortage, or incorrect items may require photographic or video evidence for verification.
9. Wrong or Missing Product
If you receive an incorrect product or any item is missing from your order, please contact us promptly after delivery.
We may request photographs, videos, packaging details, or other information necessary to investigate the issue.
After verification, the issue will be handled in accordance with our Refund & Cancellation Policy and applicable return/replacement terms.
10. Non-Delivery or Return to Origin
An order may be returned to the sender (Return to Origin/RTO) due to reasons such as:
Incorrect or incomplete address
Customer unavailable during delivery attempts
Customer refusal to accept the package
Incorrect PIN code
Courier service limitations
Failure to provide required delivery information
Other circumstances resulting in unsuccessful delivery
If an order is returned to us for reasons attributable to the customer, any refund or re-shipment will be subject to our applicable policies and the shipping costs incurred.
11. Delivery to Remote Locations
Delivery availability and timelines may vary for remote, rural, or otherwise difficult-to-service locations.
If a location is not serviceable by our available courier partners, we may contact the customer to discuss the available options.
12. Force Majeure
We shall not be held responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Floods, storms, or extreme weather
Government restrictions
Strikes or labour disruptions
Transportation disruptions
Pandemics or public health emergencies
Political disturbances
Courier or logistics disruptions
Acts of God
Other unforeseen circumstances
In such situations, delivery timelines may be extended until normal operations resume.
13. International Shipping
Unless specifically stated on the product page or during checkout, we currently do not offer international shipping.
If international shipping is made available in the future, applicable shipping charges, customs duties, taxes, and other associated charges may apply and will be communicated as applicable.
14. Changes to This Policy
We reserve the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will be effective once the updated policy is published on shop.memanohar.com.
15. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the contact details provided on our website.
When contacting us regarding an order, please provide your order number and the relevant details so that we can assist you more efficiently.
Website: shop.memanohar.com
Shipping & Delivery Policy — shop.memanohar.com
